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EVmatch FAQ

Drivers

How much does it cost to charge my EV?

Charging prices are set by EVmatch site hosts. The average cost of charging on the EVmatch network is $0.21 per kWh. The price for any transaction is always clearly displayed before you submit a charging request. When you look at a station listing on the map, you'll see a price estimate for that station. This price represents the estimated cost of charging including the EVmatch service fee. This estimate may differ from the actual price you are quoted for a reservation for a variety of reasons, including your vehicle's charging specifications, the time of day you are charging, and discount codes you have entered into your account.  

Where can I charge with EVmatch?

EVmatch's network is available throughout the United States. Most EVmatch chargers are currently located throughout California, Colorado, Vermont, Illinois, and few other states. We are quickly expanding our network across the United States in places with high demand for EV charging.  

What if I need to change or cancel my reservation?

If you need to cancel or change your reservation in advance, log in to your account and click on the Reservations tab. From there you can cancel or change a charging reservation for your vehicle. See our Terms and Conditions for additional details about cancellations.  

What if I'm running late to pick up my car?

Well first, please don't! But in case something comes up, check to see if you can extend your reservation through the app. You may extend your reservation if there are no other sessions booked at that time. You are ultimately responsible for your vehicle and EVmatch claims no responsibility for your vehicle and any consequences of it being left in a Host's parking spot past the reservation period.

What are idle fees and how do they apply to me?

Idle fees are time-based charges set by hosts to keep chargers available for everyone. They apply when your vehicle stays plugged in after it has finished charging, since that can block other drivers from using the charger. You’ll see any idle fee shown as an hourly rate in the app before you book a session. After booking, you will also receive email and push notifications (if enabled) reminding you about the idle fee and the specific grace period you'll have to move your vehicle. Note that idle fee rates and grace periods are set by site hosts and are not uniform across the EVmatch network, so be sure to review station fee details carefully.

If your vehicle stops charging but is still plugged in, a grace period begins. The grace period is a short window (for example, 5 minutes) where you won’t be charged, giving you time to return and move your car. If the vehicle remains plugged in after the grace period ends, the idle fee will start accumulating on a per minute basis. If idle fees (or other charges) exceed your account balance and auto-replenish is turned off, your balance may go negative. You’ll need to bring it back to a positive balance before you can book another charging session.

Commercial, Apartment, & Condo Hosts

What type of EV charging station do I need to install to list on EVmatch?

EVmatch commercial hosts must install one of the smart Level 2 charging stations listed below so we can provide remote access control features through the EVmatch app. We've vetted these chargers as some of the most affordable and reliable options on the market. Visit the Shop Chargers section of our website to purchase a charger for your property or contact sales@evmatch.com if you have questions. We will be adding additional compatible charging stations to the EVmatch platform soon. Eligible commercial chargers currently include:
  • Wallbox Pulsar Plus 40A or 48A
  • Autel MaxiCharger
  • Zerova AX 48

Does EVmatch install charging stations?

No, EVmatch does not directly install charging stations. However, we partner with COIL as our trusted nationwide installation provider and with a number of other local installers. COIL offers a turnkey solution for installing and maintaining multi-family residential and commercial EV chargers anywhere in the U.S. We are also happy to make local referrals to our network of contractors specific to your needs. Email us at support@evmatch.com for help with finding a safe, reliable, and affordable contractor in your area.  

How do I get my charging station connected to the internet?

Refer to the website or manual that came with your charger for step-by-step instructions on how to connect your charging station to WiFi or activate the cellular network SIM cards that may have been included with your charger purchase. If you are using local WiFi to connect to the internet, your local WiFi signal must reach the charger location in order to properly connect your device. You may need to install a WiFi repeater, access point, or mesh network to ensure that a strong signal reaches your charger. Please note, connecting your charger to the internet is required in order to activate your commercial charging station on the EVmatch network. If you have questions about networking devices, SIM cards, and/or cellular data plans offered by EVmatch, please contact sales@evmatch.com.  

How do I connect my Wallbox Pulsar Plus or Pro charging station to the EVmatch platform?

  1. Login in to your Wallbox account at my.wallbox.com or the Wallbox mobile app (you most likely already created a Wallbox account when you connected your charger to a WiFi network)
  2. Navigate to “Chargers” and then click on the charging station that you would like to connect to the EVmatch platform
  3. Click on the OCPP WebSocket connection tab and change the OCPP toggle to “ON”
  4. For OCPP Platform, select: "Custom"
  5. For URL, enter: wss://ocpp.epiccharging.com/
  6. For Charge point identity, enter: your charger serial number listed on the side of the charger (most likely, 6-7 numbers long)
  7. Accept the terms and conditions
  8. Click "Save"
  9. After a brief setup time, you'll see the OCPP logo activated within the Wallbox dashboard for the charger you set up, indicating the connection was successful
  10. Your charger should now appear as "Available" on your EVmatch host dashboard. If you did not receive an invitation to your host dashboard, email support@evmatch.com

How do I connect my Autel MaxiCharger to the EVmatch platform?

  1. Login to your Autel app account (Google Play or App Store).
  2. Navigate to “Home” and select the correct charger that you would like to connect to your EVmatch account. Navigate to the gear icon > OCPP Server > Epic Charging
  3. Click “Connect” in the Autel app.
  4. After a brief setup time, you'll see the OCPP logo on the Autel app homepage turn green, indicating the connection was successful.
  5. Your charger should now appear as "Available" on your EVmatch host dashboard. If you did not receive an invitation to your host dashboard, email support@evmatch.com

Can I make my station unavailable to the public at specific times? Can I offer a discount or higher price to specific users?

Yes, you can customize unique weekday and/or weekend availability and price settings. Additionally, you can implement further restrictions for certain user groups with the pin code or discounts features. Please note, your host dashboard settings are initially configured to read-only settings, so please inform the EVmatch support team what you'd like to accomplish (eg 20% discount for employees, public access from 9am-5pm only, free charging for users with a specific email domain) and our team will make it happen! You can reach our friendly support team by chatting with us in the mobile app or emailing support@evmatch.com  

How much does it cost to list a commercial or multi-family EV charger on EVmatch?

EVmatch's software subscription pricing varies based on property type, use-case (eg shared or assigned parking), and contract term. Share more with us about your EV charging project here or email sales@evmatch.com to learn about general pricing for your property type or to receive a detailed quote for services.

Vacation Rental Hosts

What if I want to share my charger at a vacation rental?

Vacation rental properties that are listed on Airbnb, Vrbo, Booking.com, and/or any other vacation rental site are eligible for discounted EVmatch software services and can receive a free 6-month subscription with the purchase of an EV charger from our website. We offer monthly or annual software payment options for vacation rental hosts. The set-up process for vacation rentals is the same as it is for commercial hosts (described in the “Commercial Hosts” section on this page). The EVmatch support team will guide you through the set-up process after you have purchased your hardware and software subscription from EVmatch.  

Do I need to contact sales to buy an EV charger for my vacation rental property?

No, you can buy an EVmatch-compatible charger directly from our website by clicking here. However, our sales team is happy to answer your questions, share details about multi-year software pricing, and/or provide a custom quote to pay via invoice (credit card, ACH, or check payments accepted). Contact us at sales@evmatch.com

How much does it cost to list the charger at my vacation rental on EVmatch?

$14.99 per month per charging port or $145 annually if paid upfront. Purchase a charger on from the EVmatch website and receive a complimentary 6-month software subscription for vacation rental hosting.  

Do I have to share my charger with the general public or can I restrict access to my guests?

You can restrict access to your vacation rental guests once you create your EVmatch listing and pay your subscription. We'll send an EVmatch charger sticker in the mail that will need to be applied to your charger. Your guests will then scan the sticker QR code with their phone to book and pay through EVmatch. Your guests can pay using a simple web checkout flow (no app account required) or they can download the EVmatch app if preferred. Vacation rental owners/hosts can charge their personal EVs at no cost by entering a discount pin or setting up free charging based in their email address.  

How do I connect my Wallbox Pulsar Plus or Pro charging station to the EVmatch platform?

  1. Login in to your Wallbox account at my.wallbox.com or the Wallbox mobile app (you most likely already created a Wallbox account when you connected your charger to a WiFi network)
  2. Navigate to “Chargers” and then click on the charging station that you would like to connect to the EVmatch platform
  3. Click on the OCPP WebSocket connection tab and change the OCPP toggle to “ON”
  4. For OCPP Platform, select: "Custom"
  5. For URL, enter: wss://ocpp.epiccharging.com/
  6. For Charge point identity, enter: your charger serial number listed on the side of the charger (most likely, 6-7 numbers long)
  7. Accept the terms and conditions
  8. Click "Save"
  9. After a brief setup time, you'll see the OCPP logo activated within the Wallbox dashboard for the charger you set up, indicating the connection was successful
  10. Your charger should now appear as "Available" on your EVmatch host dashboard. If you did not receive an invitation to your host dashboard, email support@evmatch.com

How do I connect my Autel MaxiCharger to the EVmatch platform?

  1. Login to your Autel app account (Google Play or App Store).
  2. Navigate to “Home” and select the correct charger that you would like to connect to your EVmatch account. Navigate to the gear icon > OCPP Server > Epic Charging
  3. Click “Connect” in the Autel app.
  4. After a brief setup time, you'll see the OCPP logo on the Autel app homepage turn green, indicating the connection was successful.
  5. Your charger should now appear as "Available" on your EVmatch host dashboard. If you did not receive an invitation to your host dashboard, email support@evmatch.com

Can I make my station unavailable to the public at specific times? Can I offer a discount or higher price to specific users?

Yes, you can customize unique weekday and/or weekend availability and price settings. Additionally, you can implement further restrictions for certain user groups with the pin code or discounts features. Please note, your host dashboard settings are initially configured to read-only settings, so please inform the EVmatch support team what you'd like to accomplish (eg 20% discount for maintenance staff, public access from 10am-3pm only, free charging for users with a specific email domain) and our team will make it happen! You can reach our friendly support team by chatting with us in the mobile app or emailing support@evmatch.com
 

EVmatch, Inc. Merchandise Refund Policy

At EVmatch, Inc., we want you to be completely satisfied with your purchase. If you need to return a hardware item, please review our refund policy below: Returns:
  • We accept returns within 30 days of the purchase date.
  • To qualify for a refund, merchandise must be unused and in its original packaging. Sales are final if the hardware has been used or the box has been opened. We reserve the right to decline refunds if the hardware is not in new condition and original packaging.
  • There are some exceptions to this policy, including:
    • Items marked "as is", "no returns" or "all sales final"
    • We cannot accept returns on sale items or gift cards
    • Customized items
Return Shipping:
  • Return shipping costs must be paid by the customer.
Non-Refundable Fees:
  • Initial shipping charges are non-refundable, and a 10% restocking fee will apply to the total purchase price, inclusive of sales tax.
Refund Process:
  • The hardware must be returned to EVmatch, Inc. at the return address listed below before a refund will be issued.
  • Refunds will be processed back to the credit card used for the original purchase within 7-10 business days of receiving the returned merchandise.
  • Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at support@evmatch.com.
Warranty Information:
  • After 30 days, hardware is not eligible for returns or refunds from EVmatch, Inc. Hardware may be replaced under the manufacturer’s 3-year limited warranty if there is a defect. Contact the manufacturer directly for support with a warranty claim, or contact the EVmatch team using the information below for additional assistance.
Return Address: Please ship all returns to the following address: EVmatch, Inc. 303 Twin Dolphin Dr, Floor 6 Redwood City, CA 94065 Customer Support: If you have any additional questions or concerns, please contact our support team at:
  • Email: support@evmatch.com
  • Phone: 619-631-8536
Thank you for choosing EVmatch! We appreciate your business and look forward to serving you again.